This is what a pandemic looks like: Visual framing of COVID-19 on search engines

Aleksandra Urman R. Ulloa M. Makhortykh

11 Mei 2020

Access to accurate and up-to-date information is essential for individual and collective decision making, especially at times of emergency. On February 26, 2020, two weeks before the World Health Organization (WHO) officially declared the COVID-19’s emergency a “pandemic,” we systematically collected and analyzed search results for the term “coronavirus” in three languages from six search engines. We found that different search engines prioritize specific categories of information sources, such as government-related websites or alternative media. We also observed that source ranking within the same search engine is subjected to randomization, which can result in unequal access to information among users.

Aleksandra Urman R. Ulloa M. Makhortykh

4 Oktober 2021

By filtering and ranking information, search engines shape how individuals perceive both the present and past events. However, these information curation mechanisms are prone to malperformance that can misinform their users. In this article, we examine how search malperformance can influence representation of traumatic past by investigating image search outputs of six search engines in relation to the Holocaust in English and Russian. Our findings indicate that besides two common themes - commemoration and liberation of camps - there is substantial variation in visual representation of the Holocaust between search engines and languages. We also observe several instances of search malperformance, including content propagating antisemitism and Holocaust denial, misattributed images, and disproportionate visibility of specific Holocaust aspects that might result in its distorted perception by the public.

N. Salim H. Harapan M. Barakat + 6 lainnya

1 Februari 2023

Background: Being on the verge of a revolutionary approach to gathering information, ChatGPT (an artificial intelligence (AI)-based language model developed by OpenAI, and capable of producing human-like text) could be the prime motive of a paradigm shift on how humans will acquire information. Despite the concerns related to the use of such a promising tool in relation to the future of the quality of education, this technology will soon be incorporated into web search engines mandating the need to evaluate the output of such a tool. Previous studies showed that dependence on some sources of online information (e.g., social media platforms) was associated with higher rates of vaccination hesitancy. Therefore, the aim of the current study was to describe the output of ChatGPT regarding coronavirus disease 2019 (COVID-19) vaccine conspiracy beliefs. and compulsory vaccination. Methods: The current descriptive study was conducted on January 14, 2023 using the ChatGPT from OpenAI (OpenAI, L.L.C., San Francisco, CA, USA). The output was evaluated by two authors and the degree of agreement regarding the correctness, clarity, conciseness, and bias was evaluated using Cohen’s kappa. Results: The ChatGPT responses were dismissive of conspiratorial ideas about severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2) origins labeling it as non-credible and lacking scientific evidence. Additionally, ChatGPT responses were totally against COVID-19 vaccine conspiracy statements. Regarding compulsory vaccination, ChatGPT responses were neutral citing the following as advantages of this strategy: protecting public health, maintaining herd immunity, reducing the spread of disease, cost-effectiveness, and legal obligation, and on the other hand, it cited the following as disadvantages of compulsory vaccination: ethical and legal concerns, mistrust and resistance, logistical challenges, and limited resources and knowledge. Conclusions: The current study showed that ChatGPT could be a source of information to challenge COVID-19 vaccine conspiracies. For compulsory vaccination, ChatGPT resonated with the divided opinion in the scientific community toward such a strategy; nevertheless, it detailed the pros and cons of this approach. As it currently stands, the judicious use of ChatGPT could be utilized as a user-friendly source of COVID-19 vaccine information that could challenge conspiracy ideas with clear, concise, and non-biased content. However, ChatGPT content cannot be used as an alternative to the original reliable sources of vaccine information (e.g., the World Health Organization [WHO] and the Centers for Disease Control and Prevention [CDC]).

M. Makhortykh R. Ulloa Aleksandra Urman

3 Mei 2021

We examine how six search engines filter and rank information in relation to the queries on the U.S. 2020 presidential primary elections under the default—that is nonpersonalized—conditions. For that, we utilize an algorithmic auditing methodology that uses virtual agents to conduct large-scale analysis of algorithmic information curation in a controlled environment. Specifically, we look at the text search results for “us elections,” “donald trump,” “joe biden,” “bernie sanders” queries on Google, Baidu, Bing, DuckDuckGo, Yahoo, and Yandex, during the 2020 primaries. Our findings indicate substantial differences in the search results between search engines and multiple discrepancies within the results generated for different agents using the same search engine. It highlights that whether users see certain information is decided by chance due to the inherent randomization of search results. We also find that some search engines prioritize different categories of information sources with respect to specific candidates. These observations demonstrate that algorithmic curation of political information can create information inequalities between the search engine users even under nonpersonalized conditions. Such inequalities are particularly troubling considering that search results are highly trusted by the public and can shift the opinions of undecided voters as demonstrated by previous research.

Dimitrios Karvelas Jens Rauenbusch Konstantin Schulz + 3 lainnya

29 April 2022

The increasingly rapid spread of information about COVID-19 on the web calls for automatic measures of credibility assessment [18]. If large parts of the population are expected to act responsibly during a pandemic, they need information that can be trusted [20]. In that context, we model the credibility of texts using 25 linguistic phenomena, such as spelling, sentiment and lexical diversity. We integrate these measures in a graphical interface and present two empirical studies to evaluate its usability for credibility assessment on COVID-19 news. Raw data for the studies, including all questions and responses, has been made available to the public using an open license: https://github.com/konstantinschulz/credible-covid-ux. The user interface prominently features three sub-scores and an aggregation for a quick overview. Besides, metadata about the concept, authorship and infrastructure of the underlying algorithm is provided explicitly. Our working definition of credibility is operationalized through the terms of trustworthiness, understandability, transparency, and relevance. Each of them builds on well-established scientific notions [41, 65, 68] and is explained orally or through Likert scales. In a moderated qualitative interview with six participants, we introduce information transparency for news about COVID-19 as the general goal of a prototypical platform, accessible through an interface in the form of a wireframe [43]. The participants' answers are transcribed in excerpts. Then, we triangulate inductive and deductive coding methods [19] to analyze their content. As a result, we identify rating scale, sub-criteria and algorithm authorship as important predictors of the usability. In a subsequent quantitative online survey, we present a questionnaire with wireframes to 50 crowdworkers. The question formats include Likert scales, multiple choice and open-ended types. This way, we aim to strike a balance between the known strengths and weaknesses of open vs. closed questions [11]. The answers reveal a conflict between transparency and conciseness in the interface design: Users tend to ask for more information, but do not necessarily make explicit use of it when given. This discrepancy is influenced by capacity constraints of the human working memory [38]. Moreover, a perceived hierarchy of metadata becomes apparent: the authorship of a news text is more important than the authorship of the algorithm used to assess its credibility. From the first to the second study, we notice an improved usability of the aggregated credibility score's scale. That change is due to the conceptual introduction before seeing the actual interface, as well as the simplified binary indicators with direct visual support. Sub-scores need to be handled similarly if they are supposed to contribute meaningfully to the overall credibility assessment. By integrating detailed information about the employed algorithm, we are able to dissipate the users' doubts about its anonymity and possible hidden agendas. However, the overall transparency can only be increased if other more important factors, like the source of the news article, are provided as well. Knowledge about this interaction enables software designers to build useful prototypes with a strong focus on the most important elements of credibility: source of text and algorithm, as well as distribution and composition of algorithm. All in all, the understandability of our interface was rated as acceptable (78% of responses being neutral or positive), while transparency (70%) and relevance (72%) still lag behind. This discrepancy is closely related to the missing article metadata and more meaningful visually supported explanations of credibility sub-scores. The insights from our studies lead to a better understanding of the amount, sequence and relation of information that needs to be provided in interfaces for credibility assessment. In particular, our integration of software metadata contributes to the more holistic notion of credibility [47, 72] that has become popular in recent years Besides, it paves the way for a more thoroughly informed interaction between humans and machine-generated assessments, anticipating the users' doubts and concerns [39] in early stages of the software design process [37]. Finally, we make suggestions for future research, such as proactively documenting credibility-related metadata for Natural Language Processing and Language Technology services and establishing an explicit hierarchical taxonomy of usability predictors for automatic credibility assessment. © 2022, Springer Nature Switzerland AG.