UX-MAPPER: A User eXperience Method to Analyze App Store Reviews

A. Perini Jacek Dąbrowski Emmanuel Letier + 1 lainnya

20 Januari 2022

App reviews found in app stores can provide critically valuable information to help software engineers understand user requirements and to design, debug, and evolve software products. Over the last ten years, a vast amount of research has been produced to study what useful information might be found in app reviews, and how to mine and organise such information as efficiently as possible. This paper presents a comprehensive survey of this research, covering 182 papers published between 2012 and 2020. This survey classifies app review analysis not only in terms of mined information and applied data mining techniques but also, and most importantly, in terms of supported software engineering activities. The survey also reports on the quality and results of empirical evaluation of existing techniques and identifies important avenues for further research. This survey can be of interest to researchers and commercial organisations developing app review analysis techniques and to software engineers considering to use app review analysis.

Wenhan Zhu Michael W. Godfrey Li Li + 3 lainnya

2 Januari 2024

“App stores” are online software stores where end users may browse, purchase, download, and install software applications. By far, the best known app stores are associated with mobile platforms, such as Google Play for Android and Apple’s App Store for iOS. The ubiquity of smartphones has led to mobile app stores becoming a touchstone experience of modern living. App stores have been the subject of many empirical studies. However, most of this research has concentrated on properties of the apps rather than the stores themselves. Today, there is a rich diversity of app stores and these stores have largely been overlooked by researchers: app stores exist on many distinctive platforms, are aimed at different classes of users, and have different end-goals beyond simply selling a standalone app to a smartphone user. The goal of this paper is to survey and characterize the broader dimensionality of app stores, and to explore how and why they influence software development practices, such as system design and release management. We begin by collecting a set of app store examples from web search queries. By analyzing and curating the results, we derive a set of features common to app stores. We then build a dimensional model of app stores based on these features, and we fit each app store from our web search result set into this model. Next, we performed unsupervised clustering to the app stores to find their natural groupings. Our results suggest that app stores have become an essential stakeholder in modern software development. They control the distribution channel to end users and ensure that the applications are of suitable quality; in turn, this leads to developers adhering to various store guidelines when creating their applications. However, we found the app stores operational model could vary widely between stores, and this variability could in turn affect the generalizability of existing understanding of app stores.

Aaditya Shankar Majumder

23 Januari 2025

This paper explores the profound impact of User Experience (UX) design on user retention and conversion rates in mobile applications. As the mobile app market becomes increasingly competitive, understanding how UX design can enhance user satisfaction, engagement, and loyalty is crucial for developers and businesses. Through a comprehensive review of existing literature and statistical insights, this study identifies key UX design principles that contribute to improved user retention and conversion rates. Intuitive navigation, appealing visuals, performance optimization, and integration of user feedback emerge as essential components of effective UX design that drive app success. Applications that prioritize these elements foster a positive user experience, leading to higher engagement and greater retention. Additionally, UX design strategies, such as personalization and customization, have been shown to significantly increase conversion rates, demonstrating the critical the role that tailored experiences play in app success. By analyzing these principles and their impact, this paper provides valuable insights for developers aiming to enhance user satisfaction, optimize app performance, and ultimately improve business outcomes.

Alberto Dumont Alves Oliveira D. M. Eler Wajdi Aljedaani + 3 lainnya

19 April 2023

Accessibility reviews collected from app stores may contain valuable information for improving apps accessibility. Recent studies have presented insightful information on accessibility reviews, but they were based on small datasets and focused on general accessibility concerns. In this paper, we analyzed accessibility reviews that report issues affecting users with visual disabilities or conditions. Such reviews were identified based on selection criteria applied over 179,519,598 reviews of popular apps on the Google Play Store. Our results show that only 0,003% of user reviews mention visual disabilities or conditions; accessibility reviews are associated with 36 visual disabilities or eye conditions; many users do not give precise feedback and refer to their disability using generic terms; accessibility reviews can be grouped into general topics of concerns related to different types of disabilities; and positive reviews are generally associated with high scores and negative feedback with lower scores.

A. Berni Y. Borgianni

27 Juli 2021

Abstract The concept of User Experience (UX) dates back to the 1990s, but a shared definition of UX is not available. As design integrates UX, different interpretations thereof can complicate the possibility to build upon previous literature and develop the field autonomously. Indeed, by analysing the literature, UX emerges as a cauldron of related and closely linked concepts. However, it is possible to find recurring attributes that emerge from those definitions, which are ascribable to two foci: the fundamental elements of the interaction (user, system, context) and typologies of experience (ergonomic, cognitive, and emotional). Those are used to build a framework. We have preliminarily investigated how UX is dealt with in design by mapping a sample of UX-related experimental articles published in design journals. We classified UX case studies based on the framework to individuate the UXs that emerge most frequently and the most studied ones in the design field. The two-focus framework allows the mapping of experiments involving UX in design, without highlighting specific favorable combinations. However, comprehensive studies dealing with all elements and UX typologies have not been found.