DOI: 10.1145/3411764.3445188
Terbit pada 12 Januari 2021 Pada International Conference on Human Factors in Computing Systems

Expanding Explainability: Towards Social Transparency in AI systems

Upol Ehsan Michael J. Muller Mark O. Riedl + 2 penulis

Abstrak

As AI-powered systems increasingly mediate consequential decision-making, their explainability is critical for end-users to take informed and accountable actions. Explanations in human-human interactions are socially-situated. AI systems are often socio-organizationally embedded. However, Explainable AI (XAI) approaches have been predominantly algorithm-centered. We take a developmental step towards socially-situated XAI by introducing and exploring Social Transparency (ST), a sociotechnically informed perspective that incorporates the socio-organizational context into explaining AI-mediated decision-making. To explore ST conceptually, we conducted interviews with 29 AI users and practitioners grounded in a speculative design scenario. We suggested constitutive design elements of ST and developed a conceptual framework to unpack ST’s effect and implications at the technical, decision-making, and organizational level. The framework showcases how ST can potentially calibrate trust in AI, improve decision-making, facilitate organizational collective actions, and cultivate holistic explainability. Our work contributes to the discourse of Human-Centered XAI by expanding the design space of XAI.

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Explainable Artificial Intelligence in Data Science

Juan Galán-Páez J. Borrego-Díaz

12 Mei 2022

A widespread need to explain the behavior and outcomes of AI-based systems has emerged, due to their ubiquitous presence. Thus, providing renewed momentum to the relatively new research area of eXplainable AI (XAI). Nowadays, the importance of XAI lies in the fact that the increasing control transference to this kind of system for decision making -or, at least, its use for assisting executive stakeholders- already affects many sensitive realms (as in Politics, Social Sciences, or Law). The decision-making power handover to opaque AI systems makes mandatory explaining those, primarily in application scenarios where the stakeholders are unaware of both the high technology applied and the basic principles governing the technological solutions. The issue should not be reduced to a merely technical problem; the explainer would be compelled to transmit richer knowledge about the system (including its role within the informational ecosystem where he/she works). To achieve such an aim, the explainer could exploit, if necessary, practices from other scientific and humanistic areas. The first aim of the paper is to emphasize and justify the need for a multidisciplinary approach that is beneficiated from part of the scientific and philosophical corpus on Explaining, underscoring the particular nuances of the issue within the field of Data Science. The second objective is to develop some arguments justifying the authors’ bet by a more relevant role of ideas inspired by, on the one hand, formal techniques from Knowledge Representation and Reasoning, and on the other hand, the modeling of human reasoning when facing the explanation. This way, explaining modeling practices would seek a sound balance between the pure technical justification and the explainer-explainee agreement.

Human-Centered Explainable AI (XAI): From Algorithms to User Experiences

Q. Liao Canada Kush Kush R. Varshney + 2 lainnya

20 Oktober 2021

In recent years, the field of explainable AI (XAI) has produced a vast collection of algorithms, providing a useful toolbox for researchers and practitioners to build XAI applications. With the rich application opportunities, explainability is believed to have moved beyond a demand by data scientists or researchers to comprehend the models they develop, to an essential requirement for people to trust and adopt AI deployed in numerous domains. However, explainability is an inherently human-centric property and the field is starting to embrace human-centered approaches. Human-computer interaction (HCI) research and user experience (UX) design in this area are becoming increasingly important. In this chapter, we begin with a high-level overview of the technical landscape of XAI algorithms, then selectively survey our own and other recent HCI works that take human-centered approaches to design, evaluate, and provide conceptual and methodological tools for XAI. We ask the question"what are human-centered approaches doing for XAI"and highlight three roles that they play in shaping XAI technologies by helping navigate, assess and expand the XAI toolbox: to drive technical choices by users' explainability needs, to uncover pitfalls of existing XAI methods and inform new methods, and to provide conceptual frameworks for human-compatible XAI.

The Emerging Landscape of Explainable Automated Planning & Decision Making

Tathagata Chakraborti S. Kambhampati S. Sreedharan

26 Februari 2020

In this paper, we provide a comprehensive outline of the different threads of work in Explainable AI Planning (XAIP) that has emerged as a focus area in the last couple of years and contrast that with earlier efforts in the field in terms of techniques, target users, and delivery mechanisms. We hope that the survey will provide guidance to new researchers in automated planning towards the role of explanations in the effective design of human-in-the-loop systems, as well as provide the established researcher with some perspective on the evolution of the exciting world of explainable planning.

XAIR: A Systematic Metareview of Explainable AI (XAI) Aligned to the Software Development Process

Mohamed Abdelaal Tobias Clement M. Amberg + 1 lainnya

11 Januari 2023

Currently, explainability represents a major barrier that Artificial Intelligence (AI) is facing in regard to its practical implementation in various application domains. To combat the lack of understanding of AI-based systems, Explainable AI (XAI) aims to make black-box AI models more transparent and comprehensible for humans. Fortunately, plenty of XAI methods have been introduced to tackle the explainability problem from different perspectives. However, due to the vast search space, it is challenging for ML practitioners and data scientists to start with the development of XAI software and to optimally select the most suitable XAI methods. To tackle this challenge, we introduce XAIR, a novel systematic metareview of the most promising XAI methods and tools. XAIR differentiates itself from existing reviews by aligning its results to the five steps of the software development process, including requirement analysis, design, implementation, evaluation, and deployment. Through this mapping, we aim to create a better understanding of the individual steps of developing XAI software and to foster the creation of real-world AI applications that incorporate explainability. Finally, we conclude with highlighting new directions for future research.

Disproving XAI Myths with Formal Methods – Initial Results

Joao Marques-Silva

13 Mei 2023

The advances in Machine Learning (ML) in recent years have been both impressive and far-reaching. However, the deployment of ML models is still impaired by a lack of trust in how the best-performing ML models make predictions. The issue of lack of trust is even more acute in the uses of ML models in high-risk or safety-critical domains. eXplainable artificial intelligence (XAI) is at the core of ongoing efforts for delivering trustworthy AI. Unfortunately, XAI is riddled with critical misconceptions, that foster distrust instead of building trust. This paper details some of the most visible misconceptions in XAI, and shows how formal methods have been used, both to disprove those misconceptions, but also to devise practically effective alternatives.

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XAIR: A Framework of Explainable AI in Augmented Reality

P. Sorenson Sophie Kahyun Kim + 16 lainnya

29 Maret 2023

Explainable AI (XAI) has established itself as an important component of AI-driven interactive systems. With Augmented Reality (AR) becoming more integrated in daily lives, the role of XAI also becomes essential in AR because end-users will frequently interact with intelligent services. However, it is unclear how to design effective XAI experiences for AR. We propose XAIR, a design framework that addresses when, what, and how to provide explanations of AI output in AR. The framework was based on a multi-disciplinary literature review of XAI and HCI research, a large-scale survey probing 500+ end-users’ preferences for AR-based explanations, and three workshops with 12 experts collecting their insights about XAI design in AR. XAIR’s utility and effectiveness was verified via a study with 10 designers and another study with 12 end-users. XAIR can provide guidelines for designers, inspiring them to identify new design opportunities and achieve effective XAI designs in AR.

Modeling Adaptive Expression of Robot Learning Engagement and Exploring Its Effects on Human Teachers

Shuai Ma Mingfei Sun + 1 lainnya

19 November 2022

Robot Learning from Demonstration (RLfD) allows non-expert users to teach a robot new skills or tasks directly through demonstrations. Although modeled after human–human learning and teaching, existing RLfD methods make robots act as passive observers without the feedback of their learning statuses in the demonstration gathering stage. To facilitate a more transparent teaching process, we propose two mechanisms of Learning Engagement, Z2O-Mode and D2O-Mode, to dynamically adapt robots’ attentional and behavioral engagement expressions to their actual learning status. Through an online user experiment with 48 participants, we find that, compared with two baselines, the two kinds of Learning Engagement can lead to users’ more accurate mental models of the robot’s learning progress, more positive perceptions of the robot, and better teaching experience. Finally, we provide implications for leveraging engagement expression to facilitate transparent human-AI (robot) communication based on our key findings.