Instrumental Usability and Effective User Experience: Interwoven Drivers and Outcomes of Human-Computer Interaction

A. Berni Y. Borgianni

27 Juli 2021

Abstract The concept of User Experience (UX) dates back to the 1990s, but a shared definition of UX is not available. As design integrates UX, different interpretations thereof can complicate the possibility to build upon previous literature and develop the field autonomously. Indeed, by analysing the literature, UX emerges as a cauldron of related and closely linked concepts. However, it is possible to find recurring attributes that emerge from those definitions, which are ascribable to two foci: the fundamental elements of the interaction (user, system, context) and typologies of experience (ergonomic, cognitive, and emotional). Those are used to build a framework. We have preliminarily investigated how UX is dealt with in design by mapping a sample of UX-related experimental articles published in design journals. We classified UX case studies based on the framework to individuate the UXs that emerge most frequently and the most studied ones in the design field. The two-focus framework allows the mapping of experiments involving UX in design, without highlighting specific favorable combinations. However, comprehensive studies dealing with all elements and UX typologies have not been found.

Y. Borgianni A. Berni

29 Juli 2021

The term User Experience (UX) was introduced to define the dynamics of the human-product interaction, and it was thought that design would have been a main recipient of UX research. However, it can be claimed that the outcomes of UX studies were not seamlessly transferred into design research and practice. Among the possible reasons, this paper addresses the fragmentary knowledge ascribable to the field of UX. The authors reviewed the literature analyzing the conceptual contributions that interpret UX, proposing definitions and/or a theoretical framework. This allowed the authors to provide an overview of recurring elements of UX, highlighting their relationships and affecting factors. This research aims to clarify the overall understanding of UX, along with its key components (the user, interaction, the system, and context) and dimensions (ergonomic, affective, and the cognitive experiences). The authors built a semantic construction inspired by the structure of a grammatical sentence to highlight the relationship between those components. Therefore, UX is defined by a subject/user who performs an action-interaction towards an object-system. A complement-context better defines the condition(s) where the action-interaction takes place. This work is expected to lay the foundations for the understanding of approaches and methods employed in UX studies, especially in design.

S. Sumarsono Evy Nurmiati Viranda Adhiazni + 3 lainnya

23 Oktober 2020

The use of a product is one of the success criteria of information technology (IT) product development, including a web-based application. It can be seen from the usability of the product, how users use the application. Two important issues of product usability are related to the user interface (UI) and user experience (UX) issues. This research was conducted to investigate the UX of a web-based application and then redesign its UI based on the Goal-Directed Design (GDD) method. The reason for using this method is to understand the goals, needs, and characteristics of users and to produce user interface design recommendations that are following the needs and objectives of the website which is the case study. The six phases of the GDD method carried out are preliminary research employing the cognitive walkthrough, system usability scale (SUS), and structured interview techniques, modeling, requirements, frameworks, refinement, and support. The results show that overall values of the effectiveness, efficiency, and satisfaction attributes in the post-redesign evaluation were increased around 30% from the initial evaluation in the preliminary study stage.

Erwin Ahmad Razaq Andy + 1 lainnya

15 November 2024

In today’s digital era, e-commerce has become a crucial part of global retail, changing how consumers shop, and businesses operate. The convenience and accessibility of online shopping have made e-commerce platforms the preferred choice for millions of consumers worldwide. However, the success of these platforms depends on more than just product availability; it is deeply tied to the seamless integration of user interface (UI) and user experience (UX) design. Nearly 60% of e-commerce users abandon their shopping carts without completing their purchases, a problem caused by various factors, including user experience. Previous research has indicated that positive user experiences can increase society’s willingness to make purchases. This article, which employs a qualitative descriptive approach along with a systematic literature review (SLR) methodology, aims to identify the key factors influencing UI and UX in e-commerce and their impact on consumers’ purchase intentions. The information extracted from each study includes the researcher’s background, problem, research gap, the purpose of the study, methodologies, research sector, country of publication, interviewee size, research model, framework, data analysis methods, variables tested, hypothesis test findings, research limitations, suggestions for future research, and recommended measures. The findings from this SLR highlight the complex nature of optimizing UI and UX in e-commerce to boost purchase intention. Ergonomics ensures the platform is user-friendly and intuitive, quality builds trust by maintaining high service and information standards, and user preference creates a personalized and engaging experience.

Harish Vijayakumar

4 April 2025

User Experience (UX) in virtual worlds is a fast-developing discipline that requires creative design concepts to overcome the divide between physical and virtual interaction. This research investigates primary principles and techniques to improve UX in virtual experiences based on usability, accessibility, user engagement, and technology advancements. It gives detailed insight into trends, issues, and prospects for UX design of virtual applications that guarantee an efficient, easy-to-use, and immersive experience.